About this event
Recorded in March 2026. Any-provider access sounds great in marketing copy — but what does it actually mean to a member sitting in a specialist's waiting room?
This 42-minute working session walks through the member experience in detail: what changes vs. a PPO, what's the same, and the friction points that show up in year one.
What you’ll learn
- What members actually experience
The day-of, in-the-clinic experience under an any-provider plan — with verbatim member feedback from year one. - Where the friction lives
The four friction points that show up in year one, and how to preempt them in member onboarding. - PPO vs. any-provider, side by side
What changes for the member, what stays the same, and where the marketing oversells. - The communication that prevents disenrollment
Member communication patterns that have held up across early 2026 deployments.
Agenda
⌃8:30 AM
Registration & Breakfast
Networking with attendees and event hosts.
9:30 AM
Opening Keynote
Healthcare consumerism: where we are and where we are going.
11:00 AM
Breakout Sessions
Cost strategy, mental health, dependent coverage, and plan design.
1:00 PM
Panel Discussion
A practical discussion with benefits and finance leaders.
Speakers
No items found.